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Training, Enablement & Ongoing Support

How do organizations get the most from their data modernization investments?

Too often, new platforms are deployed without equipping teams to use them effectively or ensuring long-term performance. Passerelle provides training, enablement, and ongoing support as part of our modernization services, so teams adopt best practices confidently while environments remain optimized, governed, and future-ready.

Training, Enablement & Ongoing Support

Ensure adoption today and sustained performance tomorrow.

Technology alone doesn’t drive transformation—people and processes do. Without training, teams lack the confidence to adopt new tools. Without support, systems drift, costs rise, and value erodes. Combining enablement with ongoing services ensures organizations see immediate benefits and sustain them over time.

With Passerelle’s training and support services you can:

  • Empower your team with hands-on learning and documentation.
  • Reduce reliance on outside resources through knowledge transfer.
  • Maintain system reliability and performance with managed services.
  • Ensure governance and compliance are enforced over the long term.

How It Works

Passerelle’s approach to enablement and support follows a lifecycle model rather than a one-time engagement. Training starts during implementation, ensuring your staff learn on real projects. Enablement continues with documentation, workshops, and knowledge transfer so your team feels confident managing your environment. Once systems are live, ongoing support provides monitoring, optimization, and governance checks, delivered through predictable services plans that scale with your business.

Customer Testimonials

“The cultural fit at Passerelle is great for us, meeting us where we are. They have the solutioning to make it happen. It’s not just about providing technology, it’s about having smart partners to help us execute on it." Traci Michel, COO and Chief Strategy Officer at Metro Credit Union

Hands-On Training

Build confidence with role-based training tailored to your data platforms. Teams learn best practices while working directly with their own environments.

Documentation & Knowledge Transfer

Ensure continuity with clear, actionable documentation and guided knowledge transfer sessions. Your staff gains both reference materials and practical experience.

Managed Services

Rely on Passerelle for administration, monitoring, and optimization of your data platforms. Managed services keep environments secure, reliable, and cost-efficient.

Performance Monitoring

Stay ahead of issues with proactive monitoring of usage, performance, and costs. Dashboards and reports provide visibility into the health of your environment.

Governance & Optimization

Maintain compliance and improve efficiency with ongoing governance checks, security updates, and cost optimization strategies.

Related Offerings

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Guide
to Agile Data Governance
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Data
Rocket
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Guide
to Modernization for Banks and Credit Unions

Frequently Asked Questions

Q: How long does training typically take?

A: Training is customized to your environment, but most sessions are delivered in a few days with ongoing support as needed.

Q: How is ongoing support delivered?

A: Support is available as a predictable service plan based on the needs of your organization. Passerelle can act as an embedded team member or provide on-demand expertise.

Q: Can training and support be combined with a migration or engineering project?

A: Absolutely. Enablement begins during implementation, and support continues seamlessly after go-live.

Case Studies

We help businesses harness the power of their data.

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Camden
National Bank
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Washington
University in St. Louis
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Avidia
Bank
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Dimagi
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